Cancellations or Flight Changes (i.e. date, time or passenger name) can be made at no additional cost by contacting the Guest Contact Centre (GCC) within 24 hours after your flight’s scheduled departure time. Date/time changes can also be made via our website up to 60 mins prior to departure where original booking was made directly via our website.

When cancelling flights, you may, subject to complying with the relevant conditions listed below, elect to either:

1. Obtain a credit for the amount paid which must be used within 12 months from the date of first purchase.

• If you elect to receive a credit, you cannot subsequently apply for a refund.
• All future bookings using such credit can only be made via the Guest Contact Centre and will be at applicable Guest Contact Centre fare levels which are at least AUD$15 / NZD$15 more than internet fares; or

2. Obtain a refund in the same form as the original form of payment, which will attract an Administrative fee of AUD$30 (Australian Domestic) or NZD$30 (New Zealand Domestic) or AUD$50 / NZD$50 / FJD$50 / WST$95 / TOP$80 / PGK$117 / SBD$338 / USD$30 for international bookings per guest for each flight cancelled.

• Where you have paid by cash or EFTPOS, the refund will be directly deposited into your nominated Australian or New Zealand bank account.
• If you have booked using a credit from another Virgin Blue fare type you will not be eligible for a refund.

If you do not fly and do not notify us within 24 hours after your flight’s scheduled departure time, you will forfeit the fare paid.

This fare is only applicable origin to destination and no en-route stopovers are permitted.

For INTERNATIONAL TRAVEL, the currency in which you made your original booking will apply to your entire booking. Please refer to the Fees and Surcharges section of our website or your itinerary for more details.